• Is the CognitoLite safe?


        Answer: The CognitoLite is a source of a very specific low level light therapy and is safe.


  • Does the CognitoLite have any lasers?


         Answer: No, the CognitoLite does not have any lasers, this is an LED light source.


  • What is the returns policy?   


        Answer: There is a 60 day money back guarantee.  The processing fee of £250 is non-refundable. Purchaser pays return postage.


  • How long is the guarantee? 


        Answer: There is a 2 year parts and labour warranty on the CognitoLite.


  • I have hearing aids,  can I still use the CognitoLite?


        Answer: The cooling fans can be a little noisy, which will be amplified by the hearing aid. It is best to remove the hearing aid prior

to use.


  • I have a pacemaker, can I use the CognitoLite?


       Answer:  The CognitoLite complies with EMC standard EN60601-1-2 and should not interfere with a pacemaker.


  • Are there any side effects when using the CognitoLite?


        Answer: When wearing the CognitoLite there may be a sensation of warmth and occasionally some users have reported a slight

                      headache  after using the CognitoLite; generally the headache only lasts a few minutes. Most users report that

headaches ceased after 2 weeks of regular use.


  • Can a husband and wife use the same CognitoLite?


        Answer: Yes, but the CognitoLite should be cleaned between users in accordance with the instructions. It is not recommended

that more than 2 individuals use the same CognitoLite


  • Is it essential that I keep my eyes closed during treatment?


        Answer: It is not essential, but desirable because the eye modules are very close to the eyes and if the eyes are held open there

is a small risk of accidental injury. The light emissions will not damage the eyes.


  • If I have a skin condition such as psoriasis, can I still use the CognitoLite?


        Answer: Yes, but ensure that the CognitoLite is cleaned before and after each treatment session. If you have a skin condition,

the CognitoLite should not be shared between individuals.


  • Can I use the CognitoLite more than twice a day?


        Answer: Yes, using the CognitoLite more than twice a day will not be harmful.


  • I live in USA/Canada/ Australia/ Europe, will the power supply work in my country?


        Answer: Yes, we will make every effort to send the correct power cable according to the country of delivery, however occasionally

you may have to purchase a power cable locally. The power supply will work anywhere in the world.